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Terms & Conditions

1. INTRODUCTION - WHO WE ARE

The company “KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” is the e-shop for the display and marketing of products based in Greece. Before entering this e-shop and browsing these web pages, we invite you to consult the following terms and conditions specifically applicable to the use of the e-shop. Make sure that you agree to these terms and conditions as further use and navigation on the above site mesimeri.gr implies your expressed and unreserved consent to them. The products are sold through the e-shop by the Greek company “KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” based in Kalamata and VAT No 127868351.To contact the company’s customer service department, please call +302721021639 or send us an e-mail to info@mesimeri.gr

By entering, you declare that you are an adult and you have legal capacity, and you commit to not allowing minors or persons without a legal capacity to use your information.In the event of such use of your information, you are personally responsible.For this reason, please observe the basic security rules of online transactions.

The website and the e-shop are owned by the company named “KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” VAT No127868351.E-store contracts shall be made in the currency of Euro €, in the Greek and English languages. By selecting a language, you automatically indicate that you understand it (read and write).Minors, or persons without legal capacity, may not use the e-shop.

By placing your order, we believe that you have read, understood and expressly and unreservedly agreed to the terms and conditions of our e-shop, which are described in detail below, and also in the Privacy Policy section. If you do not agree to any of these terms, please contact us before proceeding with your order.

The navigation and use of the website after any changes previously published in the Terms of Use, shall constitute a binding acceptance of the updated Terms of Use. Any modification or change of course does not apply and does not affect orders already placed to be processed.Whenever the Terms of Use are no longer acceptable to you, you should immediately stop using the website mesimeri.gr

The company “KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” reserves the right to suspend, temporarily or permanently, part or all of its services, without any prior notice, in its sole discretion.

2. THE PRODUCTS

The e-shop mesimeri.gr is committed to the quality, completeness and validity of the information on its website mesimeri.gr, as regards both the precise details presented and the services provided by its e-shop, without prejudice to any technical or typographical errors, which cannot be predicted or have arisen unintentionally, or any outage of the website by reason of force majeure. Every effort is made to ensure that the available colours of the products are optimally rendered, but they may differ on different types of devices and monitors. Products displayed at e-shop mesimeri.gr are readily available for shipping from our head office. If for any reason the availability of a product is different from that shown in the e-shop, mesimeri.gr guarantees that final consumers will be informed in good time of their unavailability.

3. ORDER

After you select and review the products you are interested, you add them to the cart.To preview your cart immediately or to proceed with the order completion, select the icon with the bag (on the side menu).In the vertical cart preview column that is unfolded on the right side of the screen, you can be redirected to the full basket view via the “SHOW CART” button or proceed to the order completion process via the “CHECK OUT” button. On the order completion page you are able to complete your order as a guest by filling in the required fields. Then you must fill in the shipping and billing information as required, and you will be prompted to select the payment method you want by selecting the field that appears next to each payment method. Please accept the terms of use and complete your order by selecting the “SEND ORDER” button that appears. Upon successful completion, you will see a message on your screen giving you your order number and informing you of the email address where a preview of the order you just made will be sent to you. You will receive an email immediately with a copy of your order and details.

4. PAYMENT METHODS

To make it easier and more convenient for everyone who wants to buy from our e-shop, mesimeri.gr accepts debit/credit card, PayPal and bank deposit payments.

Payment by Credit, Debit and Prepaid card

You can select debit/credit Card payment, all Visa, MasterCard, Maestro, Electron credit cards are accepted.

Your transactions in its e-shop are protected by advanced on-line security systems. Your credit, debit or prepaid card is charged on the day the shipment of the products starts. “KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” has taken all necessary measures to ensure the security of its card transactions and all holders of credit, debit and prepaid cards are subject to validity checks. Each credit card payment is made through the SSL security system that ensures the encoding of your bank information when it is transmitted to the network. All payments made on our Website are reviewed and evaluated by the Stripe Payments payment institution. For all of your transactions on our website, you are insured by the payment platform Stripe payments. No card or transaction information is stored in our e-shop, except for the report pertaining to the transaction made.

Bank Deposit Payment

You can make your payment directly to our bank account. By deposit at an Alpha Bank branch or through e-banking. Please let us know of the completion of your payment at +302721021639 or send us an e-mail to info@mesimeri.gr.Your order will not be shipped until the amount is cleared in our account.

Payment using PayPal

The mesimeri.gr e-shop accepts payments through PayPal’s secure banking environment.

Issuance of a retail receipt or invoice

A retail receipt or invoice option is available. An invoice shall be issued to companies and to self-employed persons. If you would like us to issue an invoice, please enter the following information in the order comments: Name of company, VAT number, Tax Office and profession for self-employed persons.
Please contact us at +302721021639 or e-mail info@mesimeri.gr for clarification.

Payment security

“KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” does not have access to your banking data, and does not store information relevant to your bank or your credit/debit card. So please enter the details of your payment on each order you place with us.

 

“KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” shall not be liable for any damage or losses (direct or indirect) incurred by a member whose card is used illegally or is used in an unauthorized manner.

 

“KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” is not responsible for any damage that may be caused to your computer equipment by viruses, worms, spyware, or similar, during your connection to our website. Please make sure you have an anti-virus program, firewalls, and that other computer protection programs are up to date.

5. SHIPPING POLICY

Order execution

The company mesimeri.gr makes every effort to ensure that all orders are executed and sent on the same day. Orders placed on Friday after 15:00, on Saturday and Sunday are shipped on Monday – Tuesday. Saturdays, Sundays and official Greek holidays are excluded from working days.

Delivery

We work with recognized courier companies to deliver your purchases. Shipments abroad are made with DHL and within the country with TNT.

The countries to which we ship products are:

  • Greece
  • Cyprus
  • Italy
  • Spain
  • Portugal
  • France
  • Sweden
  • Czech Republic
  • Romania
  • Switzerland
  • Belgium
  • United Kingdom
  • United States (USA)
  • Saudi Arabia

 

The estimated delivery time within Greece is 1-3 working days. The estimated delivery time is indicative and may vary for islands and remote areas.

For countries outside Greece, the time is 2-5 working days.

Deliveries cannot be made to mail boxes.

The time is indicative and may vary depending on the country of destination.

MESIMERI shall not be liable for delays in deliveries caused by weather conditions or other circumstances beyond its control.

When your order is shipped, you receive an e-mail with the bill of lading number and a link to track the status of your shipment on the website of the co-operating courier. Orders are delivered 9:00 – 17:00. Please make sure someone is available to pick up and sign for your delivery. If someone is not available for delivery, the courier will leave a contact phone message where you should call to re-arrange your delivery. Undelivered shipments are returned to us after a week. In such a case, the re-dispatch shall be subject to transport costs.

Transportation

The transport charges policy is as follows:

Greece

For Greece transport costs start at EUR 3 and vary according to the weight of the products.

For delivery of products with a total value of EUR 70 or more, shipping costs are FREE.

Other Countries

For other countries, transport costs are calculated on completion of your order depending on the country of dispatch and the weight of the products.

6.RETURN POLICY

Returned products delivery

The purpose of the company ‘KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS’ is for you to be completely satisfied with your purchases. In any case, however, you have the right of withdrawal, which is described in detail below, and to return the products once you have followed the following procedure.

You have the right to withdraw from the sales contract within an exclusive period of fourteen (14) calendar days from the day you or a third person designated by you received the products, and you can choose between a change of product type or a refund.

In more detail, if for any reason you are not satisfied with your purchase, the products can be returned within 14 days from the delivery date of the order, and you can choose between a change of product type or a refund. In order for the return to be accepted, all products must be in perfect condition with their labels and original packaging. The cost of returning products shall be borne by the customer in full.

You must inform the company within the above time limit (either by sending an e-mail to info@mesimeri.com, which will always contain the order number, or by telephone at +306944882723.

“KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” shall not be liable for any loss. Let it be clear that we only accept products purchased from our mesimeri.gr e-shop.

Change of Product Type

The products can be changed to any available different size or type.

If you would like to change merchandise purchased by ‘KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS’ please call +302721021639 or send us an e-mail to info@mesimeri.gr.

 

Refund

Refunds are made within 14 working days of the returned items being received and checked. Refunds are only made to the original credit/debit card, PayPal account, or bank account used to pay for the order. Processing time varies depending on the bank and the type of credit/debit card. The company KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS shall not be liable for any incoming transfer costs of the receiver’s respective bank.

Limitations

You may return the products you have purchased without having to tell us why you wish to return the products within 14 days of the date you receive the products. Refunds are only accepted if the products you wish to return are in the same condition as you received them, and accompanied by the retail receipt or invoice. You are responsible for any reduction in the value of the products resulting from your improper handling. On receipt of the returned products, their condition will be checked. The quality of the repacking of the product is your responsibility.

We are entitled in any case to delay the refund until we receive the products back and check their condition, which should be excellent, as it was when they were sent.

‘KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS’ reserves the right to refuse returns that are not authorized and/or dispatched under the terms of return detailed online and the instructions accompanying each order. In case of non-approved or non-accepted returns, the products will be returned to the shipping address of the original order.

Refunds are not accepted on ordered products and for products marked ‘NOT TO BE RETURNED’ in their description. Nor are there any returns on products from EU countries.

7. SECURITY CLAUSES

“KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” recognizes the importance of the issue of the security of your Personal Data and electronic transactions, and takes all necessary measures with the latest and most advanced methods, thus ensuring maximum security. All information relating to your personal information and transactions is secure and confidential. The security of the mesimeri.gr e-shop is achieved by the following methods:

CONTROLLED ACCESS (FIREWALL)

Access to mesimeri.gr systems (servers) is controlled by a firewall, allowing customers/users to use certain services while prohibiting access to systems and databases with company confidential data and information.

TRANSACTION PRIVACY

Confidentiality is considered self-evident. The same basic principles governing classical transactions apply to e-commerce. All information transmitted by a user / member to the company “KONSTANTINOS SPYROPOULOS MESIMERI TREES AND FRUITS” shall be confidential and mesimeri.gr has taken all necessary measures to use it only to the extent deemed necessary in the context of the services provided. Some of the measures taken are as follows:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.mesimeri.gr does not disclose the details of customers and their transactions unless it has a written consent from you or is required by a court decision or decision of any other public authority. In any case, the mesimeri.gr e-shop does not disclose or publicize in any way personal data and information you entrust us with. The personal data that you make available to us with your member registration is used solely for the processing of your transactions.

8. SSL SECURITY PROTOCOL

The Website mesimeri.gr uses an SSL protocol of the company Let’s Encrypt for secure online commercial transactions. This encrypts all personal information so that it cannot be read or changed while transferred over the Internet. The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for web site certification to network users and for encrypting data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the accepting software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed during the transfer.

9. COOKIES USE POLICY

Cookies Policy

Our business has a strict privacy policy for visitors to the site.

What are cookies?

“Cookies” are small files with information that a web page (in particular the web server) stores on a user’s computer, so that each time the user logs in to the website, the latter retrieves that information and provides the user with relevant services. A typical example of such information is the user’s preferences on a web page, as indicated by the user’s choices made on that web page (e.g. selecting specific “buttons”, searches, advertisements, etc.).

Information about cookies

We use cookies on our website to manage your login periods, to provide personalized web pages, and to customize advertising and other content to reflect your specific needs and interests. Cookies can also be used to compile anonymous, aggregated statistics that allow us to understand how people use our website and help improve its structure and content. We cannot verify your personal identity from this information. You can modify your browser settings to reject some or all of the cookies. Please be aware that some features are only available through the use of cookies and if you choose to reject cookies, these features may not be available.

Consent to accept cookies

By entering the homepage of our website, you are aware of a notice about the use of cookies, which is in a visible location and refers to this privacy policy. If you decide to navigate through the subpages of our website and if you have set up your web browser appropriately, you freely give your express and specific consent to this use. If you do not, you are required to abstain from browsing our website or disable the use of cookies in your browser settings.

How to disable the use of cookies

If you wish to enable or disable the use of cookies from your browser settings, depending on your browser, please visit the respective web pages to gain knowledge of the necessary actions.

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